SERVANA
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SERVANA
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We are committed to protecting your personal data and being transparent about how we use it.
This Privacy Policy explains how Servana ("we", "us", or "our") collects, uses, stores, and protects your personal information when you use our platform, mobile application, or any related services.
We take your privacy seriously. We only collect data that is necessary to provide our services, and we never sell your personal information to third parties for marketing purposes.
By using Servana, you consent to the data practices described in this Policy. If you do not agree, please do not use our Platform.
We collect the following categories of information:
| Category | Data Collected | When |
|---|---|---|
| Account Info | Full name, email address, password (hashed), phone number | At signup |
| Profile Info | Profile photo, bio, location (city/state/country), skills, categories | When you set up your profile |
| Provider Info | Service descriptions, pricing, portfolio photos, bank account details (for payouts) | When you register as a provider |
| Booking Data | Service details, dates, addresses, booking status, payment records | When a booking is made |
| Messages | In-app chat messages between seekers and providers | When you use the chat feature |
| Reviews | Star ratings and written comments left on completed bookings | When you submit a review |
| Device Data | Browser type, operating system, IP address, device identifiers | Automatically when you use the app |
| Usage Data | Pages visited, features used, search queries, click patterns | Automatically during app use |
| Payment Data | Transaction references and amounts (card numbers handled by Paystack only) | During payment processing |
We do not collect your card numbers or banking credentials directly. All card processing is handled by Paystack, who are PCI-DSS compliant.
We use the information we collect to:
We will never use your data for purposes that are incompatible with those listed above without first obtaining your consent.
We do not sell your personal data. We share limited data only in these circumstances:
| Recipient | What They Receive | Why |
|---|---|---|
| Other Users | Your public profile info (name, photo, location, rating) | To enable seekers and providers to connect |
| Paystack | Email, amount, transaction reference | Payment processing |
| Google Firebase | Account data, bookings, messages (encrypted) | Database and authentication hosting |
| Cloudinary | Profile and portfolio photos | Image hosting and optimisation |
| EmailJS | Name, email, booking reference | Transactional email delivery |
| OneSignal | Device token, user ID | Push notification delivery |
| Nigerian Authorities | Data required by lawful order | Legal compliance only |
All third-party service providers are contractually required to protect your data and may only use it for the specific purpose for which it was shared.
Your data is stored on Google Firebase infrastructure, which operates globally with data centres in multiple regions. Firebase uses industry-standard encryption for data in transit (TLS/SSL) and at rest (AES-256).
We implement the following security measures:
Servana uses a small number of cookies and similar technologies to make the platform work and improve your experience.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Keep you logged in, remember your preferences (dark mode, language) | Session / 30 days |
| Firebase Auth | Maintain your authenticated session securely | Up to 14 days |
| OneSignal | Remember your push notification subscription | 1 year |
We do not use advertising cookies or third-party tracking cookies. We do not share cookie data with advertisers. You can clear cookies at any time through your browser settings, though this may log you out of Servana.
Under the Nigeria Data Protection Regulation (NDPR) and applicable law, you have the following rights regarding your personal data:
To exercise any of these rights, go to Settings → Delete Account in the app, or email us at privacy@servana.top. We will respond within 30 days.
Servana is not intended for use by anyone under the age of 18 years. We do not knowingly collect personal information from children.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@servana.top and we will promptly delete the information.
Servana integrates with several third-party services to deliver its features. Each service has its own privacy policy which we encourage you to review:
Servana is not responsible for the privacy practices of these third-party services. We only share the minimum data necessary for each service to function.
We retain your personal data for as long as your account is active or as needed to provide services. Specific retention periods:
| Data Type | Retention Period |
|---|---|
| Account & profile data | Until account deletion + 30 days |
| Booking records | 7 years (financial records requirement) |
| Payment transaction records | 7 years (legal/tax requirement) |
| Chat messages | Until account deletion + 30 days |
| Reviews | Until account deletion |
| Device & usage logs | 90 days |
When you delete your account, we begin the deletion process immediately. Some data may be retained longer where required by Nigerian law or for legitimate business purposes such as resolving disputes or enforcing our Terms.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will:
We encourage you to review this Policy periodically. Your continued use of Servana after any changes constitutes acceptance of the updated Policy.
If you have any questions, concerns, or complaints about how we handle your personal data, please contact us:
We aim to respond to all privacy-related enquiries within 5 business days and to resolve complaints within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Nigeria Data Protection Commission (NDPC) at ndpc.gov.ng.
Have a question about your data? We're committed to being transparent and responding to every enquiry personally.
Email Our Privacy Team →