Find a Service
Search for providers by service category and location, review their profiles, and choose the service that fits your needs.
Bookings
Need help with a booking? Check your booking status and use the available communication tools to stay connected with your provider.
Payments
Payment questions can relate to authorization, transaction status, references, or a booking. Keep your transaction reference when contacting support.
Frequently Asked Questions
Quick answers to common Servana questions.
What is Servana?
Servana is a service marketplace designed to connect people looking for services with service providers. Users can discover providers, review service information, make bookings, communicate, and manage their activity through the platform.
How do I find a service provider?
Use the Find section to browse available services and providers. You can use category and location information to narrow your search, then review a provider's profile before making a booking.
How do I become a provider?
Create a Servana account and choose the provider option where available. Complete your provider profile and add the services you offer so seekers can discover and contact you.
What should I do if I have a booking problem?
First check the booking status and the information attached to the booking. If the issue remains unresolved, contact Servana support with your account email and booking reference. Do not send passwords, card numbers, or private authentication codes.
Why did my payment not go through?
A payment can fail for several reasons, including authorization or transaction issues. Check the payment status and transaction reference. If you were charged but the booking status did not update, contact support with the transaction reference.
How do I change my profile information?
Open your profile and edit the information available in your account settings. For security-sensitive changes, Servana may require additional verification.
How do I report a provider or user?
Use the support channel and provide the relevant profile, booking, or conversation details. Include specific facts about the issue so the support team can investigate it.
How do I request deletion of my account?
Use the account deletion option described in your account settings or contact the privacy team at privacy@servana.top. More information is available in our Privacy Policy.
Still Need Help?
Tell us what happened and include the relevant booking or transaction reference where applicable.
Contact Support Privacy & Data